Choose your preferred service
It is important to look carefully at the desired service level of your organization. That way you are always assured of continuity in the support of the software you are using. This is an extension of Qexpertise’s standard services in the form of requested additional support, additional consultancy, project management and support services. All agreements made are recorded within the Service Level Agreement.
In consultation with the customer, it can be determined which activities are performed by Qexpertise.
- Periodic application management: On pre-planned days, a Qexpertise consultant is present at the Client's location for regular support and preventive maintenance. The activities vary from Update management (testing on test server before acceptance), optimization, connection check, workflow management, preventive checks, maintaining contacts with suppliers, proactively informing about software changes, functional thinking and keeping documentation up to date.
- Outside the fixed support days on location, a request for additional support is submitted to Qexpertise on the initiative of the Client via a special e-mail address or by telephone. Qexpertise uses a response time of a maximum of 8 hours within the office hours of Qexpertise.
- Anyone with a login can submit questions via our own customer portal, and also view the status at any time.
Service Level Agreement
Qexpertise helps organizations to work more efficiently for their investments to pay back quickly. Our variety of software solutions offers
us the unique opportunity to offer your organization the solution for your
automation issue.
Question, problem or challenge?
We like to think along with you.
