PROVIDE PROACTIVE SERVICE AND INCREASE LOYALTY
OPTIMAL SUPPORT FOR THE SERVICE DEPARTMENT
With Microsoft Dynamics 365 Field Service, you can respond quickly and adequately to your customers’ outages and notifications. Your customer’s expectation is that she wants to be helped immediately and proactively. It is up to you as an entrepreneur to exceed these expectations. It’s all about the perfect alignment of contract agreements, inventory and available capacity.
A good and quick-to-solve fault notification immediately increases customer satisfaction and contributes to the increased service experience and loyalty of your customer. A well-equipped service department equipped with the right supporting software is therefore essential.
Improve your field service processes with the help of Qexpertise. We have been implementing Microsoft Dynamics 365 applications for years and are happy to help keep your customers happy.
With Microsoft Dynamics 365 Field Service, you as a company can provide proactive service to all your customers. Manage your field staff more efficiently and maintain maximum overview.
- Avoid service visits: detect and resolve issues remotely using IoT sensors before customers notice something is wrong;
- Transform your business: Transform into a profit center by moving to just-in-time proactive maintenance powered by IoT data;
- Send the right mechanic on the road: Use planning advice to choose the right engineer at the right time.
- Automate scheduling: Use the digital planning board to minimize travel movements and optimize mechanic deployment while responding to delays and urgent work.
- Provide technicians with: work orders and calendars, view customer data and maps, and capture photos, videos & voice notes with the Field Service Mobile app.
You can better inform customers about the work that needs to be performed, when a technician will come by and how long it will take to solve the problem.
TROUBLESHOOTING REMOTELY
With 365 Remote Assist you can solve problems remotely. This reduces costs, because technicians no longer have to be on location. With this technology, the biggest challenges of Field Service companies are immediately tackled.
- Provide proactive service work;
- Savings on travel costs for technicians.
- Collaborate in teams from anywhere;
- Integration options with Dynamics 365 Field Service;
- Lower workload due to short lead times for service calls;
Qexpertise can also support you with the implementation of Microsoft Remote Assist. Contact our experts or fill in the form. In addition, we help companies with the implementation of 365 Sales, 365 Customer Service and 365 Business Central.
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