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365 Customer Service: Build lifelong customer relationships

Optimal support for the service department

Microsoft Dynamics 365 Customer Service

With Microsoft Dynamics 365 Customer Service, you as an organization want to put your customer first. You want to build a long-term relationship and want to understand your customer’s challenges. Microsoft Dynamics 365 Customer Service strengthens and enhances the customer experience at all levels.

With Microsoft Dynamics 365 Customer Service, you offer your employees a solution that gives them all the relevant information from your customers at their fingertips. You are able to help your customers directly and your employee can better respond to the need. Integration features such as chats also provide a direct on-demand interactive experience. By using self-service portals you give your customer the opportunity to arrange things yourself. It’s so easy.

The benefits for you as a company at a glance

Microsoft Dynamics 365 Customer Service allows you as a company to manage and link all your service within a single system. This ultimately leads to:

Microsoft Dynamics 365 Customer Service

A higher clout of your service department

Knowledge Articles in Dynamics 365 Customer Service
Managing Knowledge Articles in Customer Service enables you to streamline routine questions and simplify more complex issues.

Intergreer Technologies from different platforms
Through Outlook and SharePoint Integration, all your customer data is on a single, expandable platform. PowerAutomate makes it possible to integrate with different flat shapes.

Case Routing
Automatically assign cases to the employee best equipped for the issue so that customers get the best service

Optimize your performance
Customer Service provides optimization of activities
and interactions by offering a centralized place where customer/case specific aspects can be managed.

Proactive response

Interactive dashboards and data visualizations provide employees with direct insight into customer behavior, so that they can proactively respond to developments.

Microsoft cases

Microsoft Dynamics 365 Customer Service for an optimal customer experience!

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